Connection to Datapel has been terminated

Owned by kbadmin
Last updated: Sept 24, 2020 by kbeditor
2 min read

Description

This document explains how to check and fix error when scanner connects then connection is terminated.

Note: 

Users are unable to connect/login on scanners. On the scanner screen, a prompt "referenced account is locked" will flash for a while. 

IP ban happens when user made changes to handheld and sent wrong credentials (username, password). after certain tries the ip will be banned.

Detail Steps

  1. Check the KTS log folder
     
  2. Check for any errors during login process

  3. Note internal IP BAN

    To clear - goto IP-BAN folder and remove IP Address file

  4. Check the KTS.INI file

  5. Consider IP = 0 or increase the connection count to reduce the chance of IP BANS. Default is 10 - here it was increased to 100.



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