Preparing for Datapel Remote Support

Description

This document instructs how to setup your PC to allow a datapel support member to access your screen remotely and provide assistance.

Detail Steps

Datapel Remote Support is a desktop application that allows the Datapel Support Team to actively diagnose the operation of your Datapel system.

To obtain Datapel Remote Support, you need to install the Datapel Remote Support installation file.

Click on the download file below, and follow the instructions.

5. Save the Application to your desktop.

6. Double click the New blue icon on your desktop to start the software.

7. Once the software is running you will be provided with an ID, please give this ID to your datapel support member when calling for support.

Related Information

This connection is secure, a team member will only connect when you call for support and have the software running. Once the support issue is resolved and the software is closed all outside connection attempts will be refused until you run the software again.

If you currently have a licensed version of Teamviewer installed please do not download or run this software.

Some security software and anti-virus software will treat this software as a threat and not allow it to download, run, install or will not provide an ID - Please discuss alternate access with your Datapel support member.